WordPress with Directadmin not working

Reply from webhosting company

Update: only wordpress has this problem. installed a drupal and fine:

http://domain name/drupal/

It appears that wordpress has more controls over the installations and is not allowing certain users to install wordpress. A domain investor found that the second wordpress installation for an account was not working with softaculous, the database was being created, yet the wordpress files were not getting installed on the webhosting server.